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RFD Airport Ambassadors
Passengers enjoy the hassle-free, customer-friendly experience when they fly out of Chicago Rockford International Airport (RFD). RFD is looking for volunteers to enhance that experience with a friendly smile and a serving attitude. Volunteers will welcome passengers, share information, assist them with their bags, and even drive the shuttle bus. The objective of the Volunteer Program at RFD is to provide accurate, friendly and courteous information and assistance to our traveling public. 
Volunteers will lend a hand throughout the airport; at the information desk, directing passengers to the gates, helping with ground transportation, and assisting RFD staff during special events. 

Current volunteers can check their schedule here: 

Rfd Volunteer Login Link
Experience / Skills:

Although there are not specific requirements regarding previous customer service experience, having worked in an environment requiring face-to-face interaction and good ‘people skills’ is important. Volunteers must be able to communicate verbally in clearly understandable English. Multilingual skills are not required, but the ability to speak other languages is a valuable asset.

Volunteer must work cooperatively and courteously with diverse groups of people; be able to access multiple references in a timely manner in response to customer requests for information; demonstrate oral and interpersonal communication skills, and have the ability to respond calmly in emergency situations.

A basic knowledge of the internet or the ability to learn basic computer skills is necessary. The ability to travel to/from the airport in all types of weather conditions is required.

Opportunities for volunteers are provided without regard to religion, creed, race, national origin, age or sex nor disabilities.


Shuttle Bus Driver
Provides customer assistance transporting passengers and bags between the parking lots and the main terminal during departures and arrivals. Class B CDL license required with Bus and Air Brake endorsement is required. The ability to lift 50 pounds plus and to work in any weather conditions.

Curbside Assistants
Provide customer assistance at the curbside assisting passengers in moving baggage into the terminal using carts with direction to the appropriate airline. The ability to lift 50 pounds plus.

Terminal Services Assistants
Provide customer assistance inside the terminal, helping passengers with general way finding, assisting with wheelchairs, helping control flow at the security checkpoint and the ability to answer general customer questions about traveling at RFD.

Special Event Assistants
Help with way finding and providing information for groups and events hosted in the terminal. Available for escorts or other special projects as needed. This includes press conferences, school tours, and other community engagement opportunities.

General Qualifications:
  1. A commitment to support the vision of the RFD Volunteer Program and the airport;
  2. An agreement to follow the directions of the Terminal Services Supervisor and authorized badged airport personnel;
  3. The ability to learn pertinent information about RFD;
  4. The ability to stand for part or all of a shift (those with physical restrictions will be accommodated as much as possible)
  5. Must be 18 years of age and available evenings, weekends and holidays.
Help with way finding and providing information for groups and events hosted in the terminal. Available for escorts or other special projects as needed. This includes press conferences, school tours, and other community engagement opportunities.

Dress Code:

Clean and pressed dark colored pants. RFD will supply the Shirt and jacket (as required for those on an outside volunteer position).

  1. Please click on the APPLICATION LINK.
  2. You will be sent to our Online Volunteer Progam (Volgistics).
  3. You will be asked for your contact information.
  4. Once you have completed the application, your information will be sent to Pam Guentert at RFD.
  5. Pam will contact you for an interview.

What Our Current Ambassadors are Saying

“What I enjoy most about doing volunteer work for RFD is meeting the people who are flying out of our airport,especially the 1st timers and to see their  look when confirming that the parking is free…”

“There are several reasons I enjoy being an RFD Ambassador  volunteer, which includes my enjoyment in conversing with and assisting passengers, and feeling that we are providing a positive experience for them at the airport.”

“I'm proud to be an Ambassador at the airport,”

“I wanted to give back in some way to the airport for such effort which continues today, and the Ambassador program that allowes me to do that.”  

For any questions, additional information OR for a paper application, please email Pam Guentert at
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